{"id":30333,"date":"2026-09-17T12:43:56","date_gmt":"2026-09-17T12:43:56","guid":{"rendered":"https:\/\/infos-media-nantes.fr\/?p=30333"},"modified":"2026-09-17T12:43:57","modified_gmt":"2026-09-17T12:43:57","slug":"application-naolib-bugs-android-2-2-millions-nantes","status":"publish","type":"post","link":"https:\/\/infos-media-nantes.fr\/application-naolib-bugs-android-2-2-millions-nantes\/","title":{"rendered":"\u00c0 Nantes, l\u2019application Naolib \u00e0 2,2 millions d\u2019euros reste critiqu\u00e9e trois mois apr\u00e8s son lancement"},"content":{"rendered":"
\n

Trois mois apr\u00e8s son lancement, la nouvelle application Naolib continue de susciter des critiques \u00e0 Nantes. Mise en service le 3 juin 2026, elle devait r\u00e9unir dans un m\u00eame outil les transports en commun, le stationnement, les itin\u00e9raires, les abonnements et l\u2019achat de titres. Mais des utilisateurs, notamment sous Android, signalent toujours des difficult\u00e9s qui peuvent concerner l\u2019achat ou la validation des mTickets.<\/p>\n

Le sujet prend une dimension particuli\u00e8re au regard du co\u00fbt du projet. Nantes M\u00e9tropole indique que le d\u00e9veloppement technique de la nouvelle application repr\u00e9sente un investissement de 2,2 millions d\u2019euros<\/strong>. Lors de son lancement, l\u2019outil \u00e9tait pr\u00e9sent\u00e9 comme une \u00e9tape du \u00ab compte unique mobilit\u00e9 \u00bb pilot\u00e9 par la Semitan.<\/p>\n

Un ticket \u00e0 1,80 euro, mais 2,50 euros aupr\u00e8s du conducteur<\/h2>\n

Parmi les critiques relay\u00e9es figurent des achats de mTickets qui n\u2019aboutissent pas. Or, le ticket 1 heure co\u00fbte actuellement 1,80 euro<\/strong>. Lorsqu\u2019un voyageur doit acheter un titre de d\u00e9pannage aupr\u00e8s d\u2019un conducteur de bus, le tarif officiel est de 2,50 euros<\/strong>, sauf sur les lignes 4 et 5 o\u00f9 cette vente n\u2019est pas propos\u00e9e.<\/p>\n

Naolib continue pourtant de pr\u00e9senter l\u2019application comme l\u2019un des moyens permettant d\u2019acheter les tickets 1 heure et 24 heures. Le service propose aussi des distributeurs, des Relais Naolib, l\u2019Espace Mobilit\u00e9 et des solutions d\u2019achat en ligne.<\/p>\n

Corentin Vinet critique la dur\u00e9e des dysfonctionnements<\/h2>\n

Le fonctionnement de l\u2019application est \u00e9galement devenu un sujet politique local. Corentin Vinet<\/strong>, conseiller municipal et m\u00e9tropolitain d\u2019opposition et administrateur de la Semitan, critique la persistance des difficult\u00e9s apr\u00e8s plus de trois mois. Dans des d\u00e9clarations relay\u00e9es par Le Figaro, il estime que leur r\u00e9solution devrait \u00eatre une priorit\u00e9 et compare la situation aux exigences qui s\u2019appliqueraient, selon lui, dans une entreprise priv\u00e9e.<\/p>\n

Cette prise de position rel\u00e8ve de son appr\u00e9ciation politique de la gestion du projet. Elle intervient alors que l\u2019\u00e9lu a \u00e9galement communiqu\u00e9 publiquement sur le lancement de l\u2019application Android, \u00e9voquant une note de 1,4 sur 5<\/strong> apr\u00e8s plus de trois mois.<\/p>\n

La Semitan a d\u00e9j\u00e0 reconnu des difficult\u00e9s<\/h2>\n

Les probl\u00e8mes ne sont pas nouveaux. D\u00e8s le 15 juin, Naolib publiait une s\u00e9rie de r\u00e9ponses aux questions des utilisateurs et indiquait prendre en compte les retours afin de faire \u00e9voluer l\u2019application. Le service d\u00e9taillait notamment la r\u00e9cup\u00e9ration des anciens mTickets et l\u2019importation des abonnements.<\/p>\n

Plus r\u00e9cemment, Bertrand Affil\u00e9, pr\u00e9sident de la Semitan, a reconnu l\u2019existence de dysfonctionnements. Interrog\u00e9 le 11 septembre sur T\u00e9l\u00e9nantes, il a \u00e9voqu\u00e9 la n\u00e9cessit\u00e9 de faire preuve de compr\u00e9hension envers les voyageurs capables de montrer qu\u2019ils ont tent\u00e9 d\u2019acheter ou de valider leur titre.<\/p>\n

\u00c0 lire aussi sur IMN :<\/strong> face aux bugs, le pr\u00e9sident de la Semitan demande de la bienveillance aux contr\u00f4leurs<\/u><\/strong><\/a>.<\/div>\n

Au lancement, Nantes M\u00e9tropole indiquait que l\u2019application de transports comptait environ 350 000 usagers actifs par mois<\/strong>. L\u2019enjeu d\u00e9passe donc le simple confort num\u00e9rique : l\u2019outil sert \u00e0 des op\u00e9rations quotidiennes, dont l\u2019achat et la validation de titres de transport.<\/p>\n

Le d\u00e9ploiement doit par ailleurs se poursuivre. Les services li\u00e9s au v\u00e9lo doivent rejoindre l\u2019application \u00e0 partir de 2027, tandis que d\u2019autres fonctionnalit\u00e9s sont envisag\u00e9es \u00e0 plus long terme. Entre-temps, la r\u00e9solution des difficult\u00e9s rencontr\u00e9es par certains usagers reste au centre des attentes.<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"

Trois mois apr\u00e8s son lancement, l\u2019application Naolib continue d\u2019\u00eatre critiqu\u00e9e pour des dysfonctionnements, notamment sur Android. Son d\u00e9veloppement technique repr\u00e9sente 2,2 millions d\u2019euros.<\/p>\n","protected":false},"author":3,"featured_media":30337,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","event_start_date":"","event_end_date":"","event_location":"","imn_event_city":"","imn_event_start_time":"","imn_event_end_time":"","imn_event_all_day":"","imn_event_address":"","imn_event_ticket_url":"","imn_event_price":"","imn_event_status":"","imn_event_organizer":"","imn_event_accessibility":""},"categories":[22],"tags":[8278,8338,646,5,175,135,392,644],"class_list":["post-30333","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-nantes","tag-application-naolib","tag-corentin-vinet","tag-mticket","tag-nantes","tag-nantes-metropole","tag-naolib","tag-semitan","tag-transports-nantes"],"acf":[],"yoast_head":"\n\u00c0 Nantes, l\u2019application Naolib \u00e0 2,2 millions d\u2019euros reste critiqu\u00e9e trois mois apr\u00e8s son lancement - 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