{"id":30245,"date":"2026-09-13T14:09:58","date_gmt":"2026-09-13T14:09:58","guid":{"rendered":"https:\/\/infos-media-nantes.fr\/?p=30245"},"modified":"2026-09-13T14:09:59","modified_gmt":"2026-09-13T14:09:59","slug":"appli-naolib-bugs-bienveillance-controleurs-semitan","status":"publish","type":"post","link":"https:\/\/infos-media-nantes.fr\/appli-naolib-bugs-bienveillance-controleurs-semitan\/","title":{"rendered":"Appli Naolib : face aux bugs, le pr\u00e9sident de la Semitan demande de la bienveillance aux contr\u00f4leurs"},"content":{"rendered":"<article>\n<p>Les difficult\u00e9s rencontr\u00e9es sur la nouvelle application Naolib continuent de faire r\u00e9agir les usagers. Invit\u00e9 de l\u2019Entretien politique de T\u00e9l\u00e9nantes le 11 septembre 2026, <strong>Bertrand Affil\u00e9<\/strong>, pr\u00e9sident de la Semitan, a reconnu l\u2019existence de dysfonctionnements et \u00e9voqu\u00e9 la possibilit\u00e9 d\u2019une plus grande tol\u00e9rance lors des contr\u00f4les lorsque les voyageurs peuvent montrer qu\u2019ils ont tent\u00e9 de valider ou d\u2019acheter leur titre.<\/p>\n<p>Le responsable assure que l\u2019application n\u2019a pas \u00e9t\u00e9 lanc\u00e9e sans phase de test. Il explique toutefois que certains d\u00e9fauts peuvent subsister apr\u00e8s la mise en service et que les \u00e9quipes travaillent avec les prestataires num\u00e9riques concern\u00e9s pour les corriger.<\/p>\n<h2>Une tol\u00e9rance demand\u00e9e pendant la p\u00e9riode de dysfonctionnement<\/h2>\n<p>Interrog\u00e9 sur les usagers emp\u00each\u00e9s de prendre correctement leur titre \u00e0 cause d\u2019un probl\u00e8me technique, Bertrand Affil\u00e9 a indiqu\u00e9 vouloir \u00e9changer avec la direction g\u00e9n\u00e9rale de la Semitan. Il estime qu\u2019un voyageur capable de montrer sa tentative de validation doit pouvoir b\u00e9n\u00e9ficier d\u2019une certaine compr\u00e9hension.<\/p>\n<p>Il \u00e9voque ainsi un effort \u00e0 demander aux \u00e9quipes de contr\u00f4le, le temps que les probl\u00e8mes techniques soient r\u00e9solus. Cette position ne supprime toutefois pas les r\u00e8gles de validation du r\u00e9seau : elle correspond \u00e0 une demande de discernement face aux situations directement li\u00e9es aux bugs de l\u2019application.<\/p>\n<h2>Une application lanc\u00e9e pour regrouper les services de mobilit\u00e9<\/h2>\n<p>La nouvelle application Naolib a \u00e9t\u00e9 lanc\u00e9e en juin 2026 pour r\u00e9unir dans un m\u00eame outil les transports en commun, le stationnement, les itin\u00e9raires, les abonnements et les titres mobiles. Son d\u00e9ploiement devait simplifier les d\u00e9placements dans la m\u00e9tropole nantaise.<\/p>\n<div style=\"border-left:4px solid #5532F0;padding:12px 16px;margin:20px 0\"><strong>\u00c0 lire aussi sur IMN :<\/strong> <a href=\"https:\/\/infos-media-nantes.fr\/application-naolib-nantes-deplacements-transports-stationnement\/\" style=\"color:#5532F0\"><strong><u>Naolib lance une nouvelle application pour simplifier les d\u00e9placements \u00e0 Nantes<\/u><\/strong><\/a>.<\/div>\n<p>Les probl\u00e8mes rencontr\u00e9s depuis son lancement montrent n\u00e9anmoins la difficult\u00e9 de basculer vers un outil unique lorsque plusieurs fonctions essentielles du quotidien sont regroup\u00e9es dans la m\u00eame interface.<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Face aux bugs de l\u2019application Naolib, Bertrand Affil\u00e9, pr\u00e9sident de la Semitan, souhaite que les contr\u00f4leurs fassent preuve de bienveillance avec les usagers ayant tent\u00e9 de valider leur titre.<\/p>\n","protected":false},"author":3,"featured_media":30257,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[22],"tags":[8278,6443,8279,135,392],"class_list":["post-30245","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites-nantes","tag-application-naolib","tag-bertrand-affile","tag-controleurs","tag-naolib","tag-semitan"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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